Our Process

Here's what you can expect when we work together

Providing comfortable outdoor environments across Monterey and surrounding areas since 2017

Our Process Made for you

We’ve seen how stressful it is to hire a contractor. Most of it comes from not knowing how they operate or what their process is like.

We want our clients to feel as little stress as possible before and during their project.

This is why we decided to create an entire page showing you and other clients what our process is. We hope it’ll relieve some of the stress you’re feeling about your project.

Take a look at our process below.

Full Outdoor Kitchen

From Idea To Reality In 9 Easy Steps

Speech bubble

Step 1. Get In Touch With Us

We can’t wait to see what you have in mind for your home. Fill out our form and provide as many details as you can. Please also send us some pictures of your space so we can get a better understanding of your space. We’ll get back to you within 24 hours with a call to talk more about your project.

Phone call

Step 2. Phone Consultation

We’ll talk about your project in more detail during our phone consultation. We’ll discuss the timeline, budget, and all the upgrades you wish to have for your home. If necessary, we have on-site consultation packages you can choose from. Based on your choices, we’ll be able to offer you an estimate and move to the design phase.

Design blueprint

Step 3. Design Phase

It’s time to be creative with your living space. A great 3D design is the blueprint of a successful project, ensuring that you get what you want while saving time and money. When the design is ready, you’ll have a clear idea of what the end result will look like. Our design service starts at a $3,000 fee with upgraded features available based on request. 

Contract and pen

Step 4. Signing The Contract

We will walk you through the contract and answer any questions you may have. A $1,000 down payment is necessary at this time to begin work. Once you agree with all the aspects presented in the contract, we’ll be able to move forward to the next step.

Contractor in suit

Step 5. Pre-Job Walkthrough

Before getting to work, we’ll do a pre-job walkthrough with you. We’ll make sure we have all the necessary equipment to turn your vision into reality. You can already start envisioning your perfect living space while we’re preparing to bring it to life.

Tool bag

Step 6. We Get To Work

Once everything is in order, we’ll work our magic to give you the home you’ve always envisioned. We’ll keep you up to date with every step as we work on your project, from permits to timelines. All you have to do is sit back and relax while we do everything to exceed your expectations.

Hands shaking

Step 7. Post-Job Walkthrough

We’ll do a post-job walkthrough together to make sure everything’s as you wanted. You can use this time to ask us any remaining questions you may have or give us feedback about the end result.

Diamonds

Step 8. We Clean Up

We want to make sure you’re able to enjoy your home as soon as possible. We’ll clean up the space and leave it in perfect condition so that you and your family can invite everyone over and spend time in your upgraded living space.

follow up cycle

Step 9. Follow-Up

We care about your long-term happiness – we follow up three days, three weeks, and three months after completing your project to make sure everything’s to your liking. After one year, we’ll personally come to your home to ensure our work is still in excellent condition and see if there’s anything we can do for you. 

You’ll also benefit from a lifetime craftsmanship warranty and manufacturer’s warranty on materials. If anything unexpected happens that’s covered in the contract, we’ll come over and fix it for you immediately.

Here’s What Our Customers Say…

Take a look at some of the reviews our clients are leaving us after having us upgrade their backyard.

scott mayhew
scott mayhew
Read More
We originally hired Third Heaven to do a minor update to our backyard, but ended up having them do a total overhaul of our front and side yards too, including multiple patios, turf, walkways, fences and a new composite deck. Juan Carlos really helped us to realize the full potential of what we could do with our yard. He walked us through all the important decisions at the planning stage, and was very good about communicating with us while work was in progress. The Third Heaven crew are professional and really ensure that their clients are happy with the final product!
Carol Kaplan
Carol Kaplan
Read More
I chose Third Heaven Landscaping because they had landscaped a neighbor’s yard that looked great. From the beginning Juan Carlos provided clear answers and developed a plan based on my needs for the back garden. It was completed within the agreed upon time period. His men worked hard and cleaned up the area at the end of each day. Juan Carlos stayed in communication with me each day and responded to texts immediately. I highly recommend this company.

Response from owner
Thank you so much Carol! It was a pleasure working for you. Thank you for treating us very well and have provided us with more work.
Shaumbe Wright
Shaumbe Wright
Read More
We had seen Third Heaven doing work on various projects on the Monterey Peninsula. They finally did a job at our neighbors house. We were able to observe their work habits and exacting attention to detail. We hired them and are beyond pleased with their work, leadership and ownership. I fully endorse Third Heaven and would hire them without hesitation.
Harry Robins
Harry Robins
Read More
We have recently completed a major erosion control project with Third Heaven. The project was extensive in scope and had a variety of challenging elements. We are very satisfied with the work performed by Third Heaven, the quality of their workmanship, their knowledgeability, and their commitment to customer satisfaction. No detail was too small for their consideration, and every effort was expended to ensure a quality product and an attractive and functional end result. The crew was conscientious and willing to adapt to solve emerging challenges. A high level of quality control was ever-present. We strongly recommend Juan Carlos Marquez and Third Heaven for the complete spectrum of landscaping projects.
Stephanie Anabo
Stephanie Anabo
Read More
Juan Carlos did an amazing job on my backyard remodel. I had a general idea of what I wanted, and he gave me smart, creative, and welcome feedback about the plan. He provided great options for pavers and turf, communicated quickly as issues came up, and was an absolute delight to work with. I can't recommend Juan Carlos and his team highly enough. The same two Third Heaven team members worked on my project throughout, with others helping out as needed. I appreciated that consistency, and their commitment to creating a beautiful backyard was apparent every single day. I'm grateful to have made this connection.

Response from owner
Thanks a lot Stephanie for choosing us for your project also for treating us very well. Omar and Jerry were very happy to be working in your house.
K
K
Read More
Juan Carlos and his team are top notch. They have made their way through our neighborhood, and after at least 1/2 dozen neighbors I know fairly well all spoke highly of Third Heaven, I called for an inquiry. I received a call back right away. Though I didn't expect our small project to be able to be addressed for at least a month, they moved quickly, proposed a reasonable quote, communicated concisely for updates (often voice memos ,which work well for a busy schedule) and most importantly: they always followed through. I found this company to be honest, fair, and punctual. Not to mention, the work was exceptional, and he and his team are extremely nice. Not less than 15 neighbors have commented how impressed they are with our new fence and landscaping. I'm definitely using Juan Carlos and his team again. Recommend without reservations.
Dan Stromska
Read More
Juan Carlos and his crew were on-time every morning and ready to put in work. His crew were super professional and always saw them giving 100% effort every day they were there. Juan Carlos was attentive to our needs and wishes and had great ideas when changes needed to be made. Would highly recommend to family snd friends and definitely look forward to doing more work with them in the future!
Clancy and Susan D'Angelo
Clancy and Susan D'Angelo
Read More
Third Heaven has been wonderful to work with at every level. The owner listens well and is very helpful and knowledgeable in the design and project planning. Their staff is respectful and professional. They follow through on every promise and complete their work in a timely manner. But the best part is the finished product - they deliver beautiful and professional quality projects. I highly recommend them.

Response from owner
Thank you so much for taking the time to write this. We appreciate it very much
J H
J H
Read More
I can't say enough about Juan Carlos and his team from Third Heaven Landscape. Juan Carlos is immediately responsive and always on time. He takes the time to listen and find the way to create what the customer wants. He is very honest about if your ideas will work or not, and if not, finds an alternative solution. He stays within budget and works hard to find quality plants and materials. They have installed gopher cages around the root bases of every plant and tree, along with quality drip irrigation. His team work very hard and consistently stay on the job until it is complete. They leave everything clean and neat at the end of each day. We were so happy after our garden transformation that we have hired them to maintain our yard on a regular basis. Many of our neighbors have used them to landscape their yards also. It's not unusual to see Third Heaven trucks going house to house here. I can't speak highly enough of Third Heaven Landscape.

Response from owner
Thank you Jackie for all the work you provided us & for taking your time to post this. We very appreciate it!
Previous
Next

Start our process for a better home today